what we do
Providing our customers with support across all areas of operation
DES supports integrated engineering and management of all Professional Services to adapt to evolving business operations,
including IT modernization efforts. We incorporate our Integrated Delivery Model (IDM), including our Innovation Framework,
to provide continuous improvement throughout our support delivery, managing demand surges systematically to meet desired service levels and outcomes.
Key discriminators of DES’ professional services approach:
- Performance-Based Outcomes — Reliable and consistent delivery of the highest quality services to offer the lowest risk through our IDM and transition/assessment process, TIPS
- Customer Service Focus — High level of engagement and responsiveness; metrics drive improvement and identify risks
- Service Catalogs — Leveraging our Integrated Delivery Portal (IDP) to ensure infrastructure, logistics, and administration capabilities are consistent across each program, increasing customer satisfaction, improving resource allocation, reducing IT service delivery time, and improving communication and collaboration
- Integrated Technical and Management Approach — Aligned to mission and business objectives and leveraging our IDM to align PMBOK, ITIL, RMF, and Agile frameworks
