About Us

Direct Enterprise Solutions is a joint venture between ESM and DVS provides lean-agile processes that support:
* The toughest challenges involving enterprise data
* Cloud technology
* Security capabilities across domains and boundaries

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GOVERNANCE. PEOPLE. PROCESSES. TECHNOLOGIES.

The interconnectedness of computer systems is vital to supporting enterprise architecture goals and showing cost efficiencies.

LINE OF BUSINESS

ENGINEERING & IT SUPPORT SERVICES

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Agile/Scrum Software Development
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DES Integrated Delivery Portal (IDP)
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ITIL-Based IT Service Management (ITSM)
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DevSecOps
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Systems Administration
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Enterprise Architecture
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Database Administration
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Network Engineering
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Tier 0 – 3 Service Desk
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Telecom & Audio/Visual
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Testing and Evaluation
what we do

A clear leader in IT Support Services (ITSS)

DES supports large, $100M+, engineering and IT Support Service (ITSS) contracts, such as USARCC and DoS IRM, across the federal space. We provide ITSS for our clients through enterprise-wide data center management, technology and platform refreshes, transition and sustainment of operations, and Agile Information Technology Infrastructure Library (ITIL) implementations through our Integrated Delivery Model (IDM) and engineering services through Agile systems and applications life cycle development. We tie together our ITSS and engineering solutions through DevSecOps automation, increasing efficiency and lowering cost by reducing manual rework.

Key discriminators of DES’ engineering and ITSS approach:

  • Agile service desk and ITSS operations through our IDM
  • Deep expertise with leading ITSM platforms, such as ServiceNow and BMC Remedy/Helix
  • Tailorable DevSecOps pipeline containerized environment to accelerate DevSecOps transformation
  • Full life cycle Agile (SAFe, Scrum, Lean, etc.) application and systems development integrated with ITIL, PMBOK, and RMF best practices through our IDM
  • DES’ Integrated Delivery Portal (IDP) – Tailorable portal that acts as a “single pane of glass” for stakeholder decision-making and visibility across all customer environments. Provides dashboards, automated alerting and reporting, real-time metrics, and Tier 0 capabilities with the ability to integrate with third-party tools.
IT service
IT Support background

CMMI ML3 DEV/SVC

ISO 9001:2015

ISO/IEC 20000

ISO/IEC 27001

Solutions

OTHER CORE BUSINESS AREAS